Brow and Lash Co Academy Policies

Read through our Policies below or reach out for assistance.

Shipping Policy

– All Australian orders are shipped using Australia Post.
– Australian customers have the option of their parcel being sent via Standard or Express post.
– Standard Post: 3 – 14 business days. Flat rate of $10 AUD.
– All orders placed Monday through to Friday before 2pm AEST will be dispatched the same day.
– All orders placed on weekends, public holidays or after 2pm AEST will be dispatched the next business day.
– Please note that during periods of high demand (e.g. holidays and sale periods), delivery times can take an additional business day.
– Once your order has been dispatched, you will receive a shipping confirmation email that includes necessary information to track your parcel. Please allow 24 hours from the dispatch date for the tracking service to work.
– Australia Post delivers between 8am to 6pm on Monday through to Friday.
– Please ensure all delivery details are correct as once the parcel leaves our facility we are unable to change any information or intercept the item.
– In a rare circumstance, Brow and Lash Co is not liable to refund or replace an item if your parcel is lost in transit, once it has been dispatched from our facility.
– Once your parcel is dispatched from our facility Brow and Lash Co is no longer liable. In a rare circumstance if your item was lost or stolen in transit, Brow and Lash Co bears no responsibility to refund or replace your item.

– We deliver internationally using Australia Posts Pack and Track service. For countries outside of Pack and Tracks destinations, we will use Australia Posts Registered Post service. This service cannot be tracked.
– New Zealand customers will be charged a flat rate of $15 AUD for pack and track services.
– All other international locations will be charged a flat rate of $34.95 AUD for shipping services.
– Standard International Shipping can take up to 7 – 10 business days to be delivered.
– Please note that in some circumstances the addressee may be responsible for import duties and taxes on their parcel. This may be required due to the countries customs regulations and government’s policies and is the responsibility of the receiver. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
– Once your parcel is dispatched from our facility Brow and Lash Co is no longer liable. In a rare circumstance if your item was lost or stolen in transit, Brow and Lash Co bears no responsibility to refund or replace your item.

– We value each and every one of our Brow and Lash Co Academy customers and want you to be fully satisfied with your purchase. We offer credit notes for change of mind on kits and academy accessories purchased. Please follow the below steps to have your return processed.
– Email academy@browandlashco.com with all of your exchange details including your order number and tracking number. We will get back to you within 24 business hours with a return form for you to fill out and send back with your parcel.

– We do not accept change of mind items if you have not contacted customer support within 72 hours of purchase.
– We do not accept returns on change of mind items. We also do not exchange or return sale items.
– Brow and Lash Co does not cover postage for change of mind items
– We do not accept returns that have been used or are not in their original packaging. If we receive a return that we deem used or not in it’s original packaging it will be sent back at the cost of the customer.

– If a faulty item needs to be sent back to our Head Office it will undergo a quality review. Warranty of the product will not be honoured if the item has been mistreated or if the quality control team declare the fault as general wear and tear.
– If we are unable to supply you with a replacement, we can offer a store credit or refund. If a refund is required it will be provided via the form of payment used in the original transaction.
– Brow and Lash Co is not liable to replace or repair any items purchased through a stockist. If an item was not purchased through Brow and Lash Co directly, the customer will need to contact the stockist directly.

Payment policy

– Brow and Lash Co accepts the following forms of payment: PayPal / Afterpay / Credit Card (via PayPal).

– By selecting AfterPay at checkout, you can pay for your order over 4 fortnightly installments. Your order will be shipped immediately after your initial payment and you’ll have it in no time. Before you ask, don’t worry.. there’s no interest or added fees.
– Payment will be automatically taken from your nominated credit or debit card in 4 equal payments, fornightly, and you will be notified beforehand. For more information or to set up an account with AfterPay you can visit the AfterPay website afterpay.com.au
– Please note AfterPay is only available for Australian customers.

– All prices quoted are in Australian Dollars (AUD).
– Brow and Lash Co reserves the right to change prices set on our website at any time without notice.

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